Level 1-2 IT Support Analyst / Helpdesk
Ensyst is a fast growing, award winning, IT services and solutions provider. We are looking for someone who can assist us in providing exceptional IT support to our extensive client base.
This position offers a unique chance for a candidate to gain exposure to the latest technologies in an environment surrounded by a like-minded team where you are encouraged to learn and develop. For those looking to grow, Ensyst offers an opportunity that few other employers can match!
Ideally you will have:
- Experience in a Service Desk environment providing Level 1 and 2 Support using a call management system.
- Working knowledge of Microsoft applications. – Server, Office (Certifications are highly desirable but not essential).
- Understanding of networking principals and experience troubleshooting connectivity issues.
- Familiarity with at least one Antivirus product (i.e. Trend Micro, Symantec, eTrust, etc)
- Experience with troubleshooting mobile devices on Windows, iPhone and/or Blackberry platforms.
- Ability to work throughout Sydney Metropolitan area.
- Prior Apple experience is a plus.
But, most importantly you will have…
- A strong focus on customer service.
- A genuine interest in helping troubleshoot IT issues with users at all levels of the organisation.
- An excellent work ethic that will inspire confidence in management
- The discipline to work with minimal supervision.
- An understanding of the importance of time sheeting and call logging standards and a willingness to put that into practice.
- Strong verbal and written communication skills.
- The ability to work well in a team.
Location: Sydney CBD
