Executive search firm

24/7 IT infrastructure outsourcing provides seamless support to staff in disparate offices

Details

Business size: 60 users

Business sector: Professional Services

Technology: IT Outsourcing

Solution: Managed IT and Outsourcing

Business issue

First established in Australia in 2002, this executive search firm has offices in Australia and London, providing end-to-end talent management.

The company was looking to partner with an organisation to proactively manage its IT environment with a highly skilled and conscientious Service Desk to support staff, provide peace of mind, system uptime, and improved security levels as part of its commitment to provide exceptional service to candidates and clients.  An important requirement for this partner was nurturing the relationship with the infrastructure partner Offis and local IT providers to ensure disparate IT organisations provided a seamlessly integrated IT service.

Solution

Ensyst was engaged to provide 24/7 management of the client’s business-as-usual applications.  After conducting an assessment of the existing environment, business objectives and support priorities, Ensyst provided a solution that would ensure agreed service levels.  Importantly, Ensyst worked closely with Offis and international support providers, consolidating processes and ensuring security and stability of the systems that correlated to industry standards.

This client has achieved consistent service with no unplanned outages in any of its global offices.  Ensyst’ single service desk provides seamless support to staff in disparate offices, and has dramatically improved customer experience. The company continues to enjoy predictable, fixed costs.

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