Business size: 250 staff
Business sector: Financial Services
Technology: SharePoint support
Solution: Business Productivity Solutions, Managed IT and Outsourcing
This client is a leading medical defence organisation, offering insurance and assistance to health practitioners throughout Australia.
Having recently deployed SharePoint for the purpose of Document Management and Enterprise Search, the client recognised a need for ongoing support of the SharePoint production environment. This was further emphasised when a problem arose during the Christmas public holiday period.
The client was looking for the comfort of an SLA-backed service to ensure consistent running of its SharePoint platform, and reliability of key applications. The organisation had limited internal SharePoint resources, and wanted to ensure reliable, comprehensive support without have to employ expensive additional resources.
When an outage prevented access to its SharePoint system, the client called on Ensyst to restore access, and then to monitor the environment and prevent future outages.
Ensyst positioned a SharePoint support offering underpinned by strong capabilities in SharePoint, and a proven support methodology.
Ensyst now provides full support of the SharePoint environment, including an escalation path to the client’s service desk with unlimited calls, proactive monitoring and functionality testing.
The client has very mature systems in place to ensure business systems availability and performance. By engaging Ensyst’ SharePoint support team, it now enjoys the same level of confidence in applications running on the SharePoint platform. The client’s SharePoint production environment now achieves consistent running and zero outages.