Leading medical insurer

Business issue

This client is a leading medical defence organisation, offering insurance and assistance to health practitioners throughout Australia.

Initially, this client was seeking to replace an existing Citrix Access Gateway appliance at end-of-life.  It was also seeking a reliable and stable Remote Access solution to enable staff to access resources remotely, a solution for Disaster Recovery and a means to monitor user and application performance of the Citrix XenApp environment for both internal and external connections.

Having recently deployed a new internal web application that was experiencing performance challenges, the client was also interested in leveraging NetScaler’s compression feature to improve performance and ultimately, end user experience.

Solution

Ensyst designed and implemented three highly available Citrix NetScaler instances across the client’s Sydney and Melbourne data centres, delivering a number of key productivity and business benefits:

1. Improved end user productivity – Secure access to Citrix XenApp, and a small number of locally based applications, over an internet connection, from any device

2. Enhanced end user experience for an internally deployed web service utilising the NetScaler compression feature

3. Great insights into end user experience – User monitoring and reporting capabilities for internal and external Citrix XenApp users utilising HDX Insight

4. Seamless access to IT resource during a Data Centre outage – Failover Data Centre capabilities for the Melbourne and Sydney locations with Global Server Load Balancing