Managed IT and Outsourcing

Providing managed IT and outsourcing services to Australian companies since 2001, Ensyst has more than 70 managed service clients around Australia and globally. With a range of support options to suit all organisations, we offer end-to-end IT support or selective IT outsourcing solutions and services. Our mature ITIL V3 aligned Managed Service consistently achieves scores of more than 95% in customer satisfaction ratings.

Outsourced IT Service Desk

Comprehensive, proactive IT infrastructure support

Ensyst provides end-to-end support for infrastructure, desktop platforms and your staff. Combining great customer service with a deep level of technical skill and capability, we provide your users with the IT capabilities and the type of service and responsiveness they require to perform their roles.

Ensyst proactively manages IT environments with a highly skilled and consistent Service Desk to support client staff and provide them with peace of mind.  We ensure system up-time, reliability, and improved user satisfaction.

  • Service Level Agreements (SLA’s) and strict processes, from logging a call to completion
  • Proactive support that continues as your business grows and changes
  • 24 x 7 monitoring and maintenance to support the existing ICT environment and users
  • Transforming and streamlining of IT operations and services, in-line with business and financial requirements

Cloud Control

Management of workloads in multiple cloud environments

Ensyst has been at the forefront of Cloud for many years. We have extensive experience providing Managed Services within a managed Cloud environment, encompassing all forms of Cloud platform including traditional on premises virtualisation style Cloud, through co- located and finally public Cloud.

Management of workloads in these environments is critical to maintaining service availability, and the advent of multiple cloud platforms has introduced challenges in management of workloads across and between various platforms.  The ability to quickly and efficiently stand up a workload in an environment is imperative to the success of operating multiple cloud platforms.

Ensyst’ Cloud Control Managed Service is designed to address the challenges of multiple cloud platforms, enabling clients to take advantage of the enhanced flexibility of multiple platforms, to optimise their service and to ensure appropriate governance.

Infrastructure Support

Supporting your back-end infrastructure wherever it is located

The success of any business and its user environment depends heavily on the back-end infrastructure achieving high levels of availability and performance.  With virtualisation and now Cloud services in place in many businesses, the need to keep these all operating at an optimal level is even more critical, with each server vital to the overall service offering.

Ensyst offers a range of services, from those designed to augment your own capabilities through to management of the entire platform.

With vast experience in maintaining and operating server environments (adhering to a strong ITIL framework, including robust Change Management), offering 24×7 monitoring and management of your environment, Ensyst is the partner you can rely on.

EnSure Applications Support

Support for your Microsoft Productivity Platform

More and more organisations are relying on Microsoft’s Productivity Platform to support critical applications, information and processes. It’s vital the correct support model is in place to ensure the platform performs to the required level, and is available to support all business functions.

EnSure supports the full Microsoft Productivity Platform, whether on-premises, in the Cloud, or both.  It enables you to focus on your business without worrying about day-to-day issues.  When a technical issue impacts your business operation, you don’t need to worry about support costs.  You’ll have unlimited support calls for a fixed monthly fee.

EnSure is a proactive support offering, underpinned by Ensyst’ ITIL-based service desk and processes and highly qualified Microsoft experts that focus on ensuring your Microsoft productivity services are performing at optimal level, reducing issues and the risk of downtime.

Ensyst’ EnSure is available for Microsoft productivity applications – Skype for Business, SharePoint and Azure.

Explore our Managed IT and Outsourcing client projects